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FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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About Us

About Flyway Invitation

When was Flyway Invitation founded?

We started in 2019 to make celebrations stylish and memorable with creative invitations.

Where are you located?

Based in Thaltej, Ahmedabad, India, serving clients worldwide.

Who is the founder?

Founded by Sanket Patel, with 8+ years of design expertise.

Services

Which languages can I use for my e-invite?
Currently, English and Gujarati.
What do I need to provide when placing an order?
  1. Choose a Design
  2. Share Event Details
  3. Make Payment
  4. Work Starts
  5. Delivery
How do I provide my event details?
Share your details as per the chosen design template/slides.
Do you provide printed invitations?

Yes, we offer both digital and printed invitations.

Delivery

What if I need my e-invite urgently?
We can prioritize at extra cost.
How long will it take to receive my invite?
E-invites are delivered within 7–10 business days after confirmation.
Do you offer one-day or express delivery?
Yes, subject to availability, with additional charges.

Payment

Do I need to pay first?
Yes, full payment is required in advance.
What payment methods do you accept?

UPI, bank transfer and other secure digital options.

Changes & Revisions

Can I get a preview before final delivery?
Yes, we provide a preview for review and changes.
Do you charge extra for revisions?
Up to 3 free revisions. Extra changes may be chargeable.

Order Cancellation & Refunds

Can I cancel or get a refund?
No. Once payment is made, all products are non-refundable.
Digital & Printed Invitations?
No. Once payment is made, digital and printed invitations are non-refundable.

Customization

Can you customize the theme?

Yes, colors, fonts and elements can be customized at extra cost.

Can we add our photos in caricature e-invites?
Yes, your photos can replace sample characters.
Do you provide voiceover options?
Yes, professional voiceover can be added at extra cost.

B2B Orders

Do you accept bulk B2B orders?

Yes, for event companies, wedding planners and agencies.

Is pricing different for B2B clients?
Yes, we offer discounted rates for bulk/long-term partners.
Do you offer white-label services?
Yes, invitations can be created under your branding.
How can I partner with Flyway Invitation?
Contact our team for a custom proposal.
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